With the launch of the first myPoint service center in Cholargos, the Greek Independent Authority for Public Revenue (AADE) is inaugurating a new model for taxpayer services, marking the beginning of a broader reform in how citizens interact with the tax administration. This new service point is the first of 15 such centers planned to open by the end of the year, as part of AADE’s strategy to create a more modern, digital, and citizen-friendly public administration.
What are the new myPoint centers and how will they serve taxpayers?
The primary goal of the myPoint centers is to provide taxpayers with direct guidance, accurate information, and meaningful support through a simpler and more organized service process. The new structure aims to cut through red tape and make managing tax affairs easier, without the need to navigate multiple communication channels.
Through the first myPoint center, AADE aims to upgrade the everyday service experience for both citizens and businesses, gradually transforming existing Tax Service offices into modern service hubs. These new centers will operate on unified service standards, improved organization, and broader use of digital tools.
AADE’s new service model: Digital, phone, or in-person support
The myPoint centers will operate alongside the multichannel taxpayer service center my1521 and AADE’s existing online services, forming a comprehensive service framework. Under this new model, citizens will be able to choose the type of service that best suits them — digital, phone, or in-person — depending on their needs and the nature of their case.
New digital platform with all tax and customs legislation in one place
AADE is advancing a wide-ranging modernization program for tax services this year, aiming to deliver faster services and less bureaucracy for citizens and businesses alike. The key objective is to provide immediate and effective service to individuals and legal entities through modern digital tools.
Particular emphasis is being placed on improving taxpayer information. As part of this effort, a comprehensive digital information environment is planned to go live in 2026, centralizing the entirety of tax and customs legislation in one place. Through this new platform, citizens and professionals will have access to up-to-date legislation, codified texts, and administrative decisions — making it significantly easier to understand their obligations and rights.
At the same time, AADE is upgrading its taxpayer support services. The Taxpayer Service Center is being enhanced with new digital tools, while the integration of phone and online communication channels is expected to significantly improve both the speed and quality of service. A digital assistant will also play a key role in the new system architecture, providing real-time answers and personalized guidance to users.
my1521: The new service center operating 24 hours a day, 7 days a week
The new my1521 Taxpayer Service Center is also being expanded and upgraded. Its services, which will be available 24 hours a day, seven days a week, are expected to significantly reduce waiting times. A modern case management system will track the progress of each request, ensuring comprehensive and reliable responses from the tax administration.
Automatic data updates and less red tape for taxpayers
Another critical development is the integration of AADE’s information systems with other public databases, enabling the automatic and immediate updating of taxpayer records. Changes relating to real estate, inheritance cases, or business activities will be processed electronically, reducing the need for in-person visits to tax offices.
What’s changing for real estate, inheritances, and E9 declarations
Major interventions are also underway in the area of real estate. E9 property declarations will be able to be submitted and amended fully online, while electronic case management is planned for matters involving deceased taxpayers. Notaries and other authorized professionals will gain expanded capabilities for processing procedures electronically, speeding up property transfers and inheritance transactions.
The new digital tax authority services coming in the near future
These initiatives together form the new operating model for the tax administration, built on the use of technology, simplified procedures, and improved service delivery. The goal is a more efficient and citizen-friendly tax authority that strengthens both tax compliance and public trust in the state.
Among the new digital services being introduced are:
· Automation of the issuance and notification process for tax assessment acts in capital transfer taxation, for returns not automatically processed by the myPROPERTY application.
· Automatic registry updates with the heirs of deceased taxpayers through system interoperability.
· Updates to business registration details for individuals and legal entities, such as registered address changes.
· Automatic updating of the Taxpayer Registry database through integration with the General Commercial Registry (GEMI).
· Digitization of the authorization process for individuals within the Registry functional area.
· Development of an online service with credit institutions to limit overpayments.
· Development and support of a comprehensive system for purchasing motor vehicle fuels with exemption from Special Consumption Tax and VAT, as well as purchasing goods and services with VAT exemption for eligible entities — including foreign diplomatic missions, consular authorities and their staff, as well as international organizations and their personnel.
· Electronic lifting of tax seizures and garnishments.
· Development of an electronic application for granting direct or indirect VAT exemptions on the supply of goods by a tax-registered entity based in Greece to a traveler-buyer not established within the European Union, who is departing for a third country from Greece.
· Digitization of the application process for approval or rejection related to VAT exemptions on the purchase and importation of goods intended for export or intra-community supply, as well as services directly connected to these transactions.
· Ability to pay out-of-court debt settlement installments by card, IRIS, and the myAADEapp.
