The digital transformation of EFKA is advancing rapidly, creating a modern platform of digital services that will revolutionize how insured citizens are served. Citizens will be able to fully manage their insurance data, from monitoring contributions to pension issuance, directly from their smartphone or computer.
EFKA digital services: 140 new functions by the end of 2025
The ambitious digitization program of the unified social security fund has been continuously evolving since 2021. As reported by the newspaper “Apogevmatini” and Giorgos Aftias, today, 100 electronic services operate through efka.gr, while by the end of 2025 the completion of digital transformation is expected with more than 140 available digital services for 6.5 million insured and pensioners.
As EFKA administrator Alexandros Varveris emphasizes to “Apogevmatini,” the daily effort focuses on combating bureaucracy and accelerating procedures. Digital services aim to provide immediate response to citizens’ legitimate demands for faster pension allocation and access to critical information.
Integrated information system and citizen dashboard
The Integrated Information System, funded by the Recovery Fund, constitutes the central axis of EFKA’s digital era. At its core is the innovative “Citizen Dashboard,” a personalized digital service that provides unified and easily accessible information.
The dashboard functions as a complete digital file for each insured person, including their entire insurance history from the first to the last contribution stamp. Information is immediately accessible both by EFKA and by citizens themselves, who gain a complete picture of their insurance status with a simple click.
Digitization of 53 million pages of archives
Simultaneously, the massive project of scanning and digitizing 53 million pages of paper archives from former insurance funds is being implemented. The process extends chronologically before 2001 or even 1998, ensuring the creation of complete insurance biographies.
Through this unified repository of insurance history, each pensioner will have immediate access to the following information:
- Pension decision and pension amount
- Payment dates for main and supplementary pensions
- Entitled retroactive amounts
- Contribution payments from employers
- Payment identity issuance for professionals and farmers
- Insurance time and any debts
- Insurance capacity
Government priority and new digital services
EFKA reform constitutes a central priority of the government, with Prime Minister Kyriakos Mitsotakis expected to present the upcoming changes in detail from the podium of the Thessaloniki International Fair.
The current era is characterized by the progressive resolution of the insurance “Babel” of 1,500 different provisions for pension issuance and the 1.1 million pending cases inherited from the Katrougkalos Law. The Electronic National Social Security Fund is evolving into a comprehensive network of digital services that daily improves communication with citizens.
Available digital services include the “infogov” application, the 1555 telephone support line, as well as the ability to book appointments electronically and receive service through video conferencing from specialized EFKA employees via the “myEFKALive” platform.
Electronic wallet for workers
Among the digital services that have already been integrated or are soon to be added to the e-EFKA electronic wallet are the following:
- Electronic submission of application for transfer of supplementary pension in private and public sectors.
- Fast pension allocation process for “fast track pensions” and “trust pensions.”
- Automatic connection of e-EFKA with the European Electronic Information Exchange System for Social Security.
- System for Counting Insurance Days after retirement.
- Payment of retroactive amounts to those receiving more than one main pension.
- Electronic application for Maternity Benefit allocation.
- myEFKAlive service, electronic appointments and communication through the unified service number 1555.
- “Find out where you belong” application through which each insured person locates the competent Local Directorate to which they belong.
- Electronic notification of pension decisions to the Citizen Portal. Already through these basic interventions:
A) 990,000 main pension decisions were issued from January 2021.
B) 239,000 supplementary pension decisions from 01/2023 to 01/2025, of which 44,300 were awarded automatically.
C) 11,000 public sector lump sum decisions were awarded through automation within 2024.
D) 20,000 pension decisions is the average monthly rate of decision issuance over the last 49 months.
