COSMOTE eValue, a member of the OTE Group, has become the first company in Greece to receive ISO 18295-1:2017 certification for Customer Contact Centers from TÜV NORD Greece. The strict specifications and high requirements of this certification strengthen COSMOTE eValue’s leading position and upward trajectory, providing a significant competitive advantage while opening new horizons for partnerships and growth.
For the certification process, TÜV NORD Greece, the trusted and internationally recognized inspection and certification body, examined areas including information transmission to customers, measurement and monitoring of customer experience, complaint handling, customer protection, human resources, operational processes, service delivery infrastructure, and customer relationships. The ISO 18295-1:2017 certification represents the culmination of COSMOTE eValue’s systematic work and dedication to customer satisfaction, confirming its commitment to:
- Even higher quality service: commitment to continuous improvement and exceeding expectations.
- Reliability and transparency: adherence to the strictest international standards.
- Personalized approach: understanding and meeting each customer’s unique needs.
- Effective complaint management: immediate response and problem resolution.
It’s worth noting that this is the 14th ISO certification received by COSMOTE eValue (which holds among others ISO 9001, ISO 27701, ISO 27001, ISO 22301), confirming its commitment to providing high-standard customer service solutions.
With more than 25 years of experience and expertise in this sector, COSMOTE eValue remains dedicated to excellent customer service, with the vision of being the first choice in customer relationship management for every business.
