Committed to the belief that Artificial Intelligence will transform the banking experience and the way banks operate, Alpha Bank has already integrated cutting-edge AI tools. In this context, part of the Group’s employees now work with the help of Microsoft’s leading AI productivity tool, Copilot. Since September 2024, over 300 employees have adopted the program, with valuable support from EY Greece’s AI & Data teams, while the Bank’s goal is that by the end of 2025, over 1,000 employees will each have their personal AI “assistant”.
Alpha Bank invests in artificial intelligence – What the first Copilot usage indicators show at the bank
The results from Alpha Bank’s internal research, the Copilot Adoption Survey, among the tool’s first users, confirm the added value that artificial intelligence brings to the bank’s daily internal operations. Over 70% of users declare themselves very or quite satisfied with how Copilot has upgraded their work routine, with key AI use cases involving email composition and summarization, document creation and meeting summaries, as well as support for better decision-making through new capabilities for research, idea generation and other functionalities. Daily usage has already been established with an average time savings of nearly 25%. Copilot users report that the tool has transformed the way they work, not only significantly reducing the time they spend on repetitive tasks but mainly enhancing the quality of their deliverables.
Another important element, as users’ familiarity with Artificial Intelligence capabilities progresses, is that with proper prompting, co-pilot emerges as a real “assistant” that can substantially support an employee in brainstorming, highlighting new directions. It is also noted that in the next phase of the AI Transformation planning being developed at the Bank, the utilization of Copilot is also advancing to strengthen needs for specialized work in the cybersecurity sector.
The adoption of Microsoft Copilot at Alpha Bank is an investment in innovation
Michalis Tsarbopoulos, Chief Digital and Technology Officer of Alpha Bank stated: “The adoption of Microsoft Copilot at Alpha Bank is not simply a technological upgrade, but a strategic investment in training, innovation and empowering our people. By integrating Artificial Intelligence and supporting a customer-centric service model, we enhance the efficiency, quality and sustainability of our services, while cultivating a culture of innovation and collaboration. Copilot facilitates workflow, reduces errors, offers employees the flexibility to focus on strategic priorities and more creative work, while empowering them with knowledge for better decision-making. This creates an improved experience for our customers, as well as for our employees, in an increasingly digital world, where Alpha Bank is promoted as a model of modern banking”.
Antonis Oikonomou, Enterprise Commercial Director of Microsoft Greece, Cyprus and Malta, noted: “Artificial intelligence is not just a technological evolution – it is a catalyst for a new way of working. Through Microsoft Copilot, we give people the tools to work smarter, with greater confidence and creativity. Our collaboration with Alpha Bank and EY Greece demonstrates how responsible adoption of innovation can enhance productivity and free up time for what has real value”.
Ilias Vyzas, Partner and Head of Consulting Services at EY Greece, stated: “Our collaboration with Alpha Bank and Microsoft is an excellent example of how technology and artificial intelligence can be utilized in a targeted way to enhance human potential, improving the daily work experience. The integration of AI productivity tools like Microsoft 365 Copilot is not simply about implementing new technologies, but signals a mindset change, and a deeper shift towards a more flexible, smart and effective work model. We are proud to have contributed to this transformative journey, which shows the future for a sector critical to the Greek economy and entrepreneurship”.
