COSMOTE eValue has won four awards at the European Contact Center & Customer Service Awards (ECCCSAs) for its innovative practices and excellent customer service experience. COSMOTE eValue’s customer service has been recognized for the 5th consecutive year at Europe’s longest-running and most important awards ceremony for the contact center industry, having received a total of 15 awards from 2021 to date.
COSMOTE eValue: Awards won at the ceremony
At the awards ceremony in London, COSMOTE eValue was honored with a Gold award in the “Most Effective Learning & Development Programme” category for its training and development programs that enhance employee skills, as well as a Silver award in the “Most Effective Management of Peak Demand” category for its collaboration with Attica Group, providing innovative customer experiences and services that add real value. Additionally, the company won the Bronze award in the “Best Employee Experience” category for initiatives that enhance daily employee life and contribute to creating a supportive development environment, and the Bronze award in the “Outsourced Contact Centre of the Year” category, recognizing its commitment to providing high-level services.
Recognition highlights commitment to excellence, innovation and employee development
These significant awards highlight COSMOTE eValue’s commitment to excellence, innovation, and employee development. With over 25 years of industry experience and expertise, COSMOTE eValue is today the largest contact center in the Greek market, providing high-quality comprehensive services. Beyond serving the OTE Group’s needs, it handles projects for numerous public and private organizations, institutions and companies (both domestic and international) and more than 60 brands in multiple languages. Leveraging its technological superiority, extensive experience, and the expertise of its 6,000 professionals, COSMOTE eValue holds a leading position in customer relationship management.
The European Contact Center & Customer Service Awards (ECCCSAs) feature participation from over 300 international brands and multinational outsourcing companies with presence in more than 45 countries worldwide. These awards recognize companies and organizations that excel in customer service excellence, innovation, and superiority.
