On this year’s International Day of Sign Languages, Alpha Bank strengthens its initiatives for equal access to banking services by introducing new services for people with hearing disabilities. At the same time, it continues its collaboration with leading cultural organizations, expanding accessibility for deaf and hard-of-hearing individuals to arts and cultural events.
Specifically, customers with hearing disabilities can activate the “I have a hearing disability” option when scheduling appointments through www.alpha.gr or e-Banking and be served via video call by a representative from the newly established Remote Service Unit (Remote Hub). Communication takes place either in Greek Sign Language or in writing, while customers can complete banking transactions electronically through e-Banking and exchange and sign documents securely through the myAlpha Documents platform.
Alternatively, customers can visit branches accompanied by an interpreter, use the myIRIS app for free remote interpretation, or be served through written communication. Sotiria Zakka, Retail Core Banking Manager, emphasized that the new service offers equal access terms and strengthens the bank’s digital transformation.
In the cultural sector, Alpha Bank collaborates with the National Theatre, National Opera, Thessaloniki Concert Hall, and Thessaloniki International Film Festival, offering universally accessible performances and educational workshops for students with or without disabilities. The bank supported the 2024-2025 theatrical season with 7 accessible performances at the National Theatre and universally accessible concerts and operas in Northern Greece, such as Verdi’s “La Traviata” and the “Requiem” concert by MOYSA.
Since 2019, Alpha Bank has partnered with the Thessaloniki International Film Festival to improve accessibility in film screenings and events, providing sign language interpretation, audiovisual aids, and facility improvements, enhancing the participation of people with disabilities in quality cultural experiences.
